XTB Broker review 2018 - The Good, the bad and the Ugly

Last updated & tested: 12.10.2018

XTB is a Europe based online Forex, CFD and crypto broker, founded in 2002. It is among the largest brokerages in Europe with offices in over 13 countries.

Since its inception, XTB has seen rapid growth with its value reaching $349 million in an IPO back in 2016. It has also been recognised as the best in class, earning a number of awards, among them the top best broker in Eastern Europe.

In this XTB review, we will look at the good, the bad and the ugly of the brokerage as a CFD broker, to help you make informed decisions.

Highlights
  • XTB offers stock, cfd, forex and ETF trading
  • XTB Spreads from 0,28 Pips
  • Europe’s best broker in class
  • Well designed trading platforms

Overview

Trader Rating Total

6.
of 20 CFD Broker
XTB
XTB Experience
Trader Rating
Go to XTB opinions
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Risk warning: Capital can be lost. Terms and conditions apply.
Headquarters and regulation

GB (FCA)

Fees and Spread

Spread only

Lever

up to 1:30

Mini contracts tradable

Yes

Trading platform

MT4, Broker-owned Software

Mobile Trading & Apps

Demo account

Yes, available for 30 days

Number of indices

35

Minimum deposit

€ 250

Services & additional benefits

Live
Hotline
E-mail
Economic Calendar
E-Book
Videos
Courses/Seminars

1. Trading Offer

1.) CFD Trading Offer: XTB Provides Over 50 Spot Forex Pairs.

With the XTB Forex trading platform, you can trade over 50 spot forex pairs with tight spreads from as low as 0.28 pips. Narrow spreads imply a small difference between the price at which you can buy a market and the price at which you can sell that market. The advantage of a narrow spread is that the costs of trading that market is relatively low unless there are other charges.

35
Indices
Number
21
Raw materials
Number
1500
Stocks
Number

XTB provides three different types of accounts namely, the basic, the standard and the Pro, with all providing access to the Forex, Commodities, Indices, Cryptos, Shares and ETFs markets. Additionally, the three types of accounts enable access to over 1500 instruments with a maximum leverage of 1:30 and a minimal order lot of 0.01. The difference between the standard and the pro is that the former has a minimum spread of 0.35 while the latter has that of 0.28 and also for the former there are no commissions. The details will be discussed later in this  XTB review.

The XTB broker also guarantees a free stop loss to help curb major losses in trading.  A stop loss helps eliminate emotions in trading by automating trades when certain conditions are reached.

In a snapshot, the XBT forex broker trading offers include:

Trader Rating
XTBreview_summary_group_1_image
  • A leverage up to 1:30
  • Over 50 spot forex pairs.
  • Narrow spreads as low as 0.28.
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Risk warning: Capital can be lost. Terms and conditions apply.
2. Costs

2.) CFD Trading Costs: Zero Commissions for the Basic and Standard Accounts.

While the XTB brokerage is not among the cheapest in the market, it fees are considerable given the many features it provides to traders. Just like most brokers, XTB takes its fee from the spread, which is the difference between the buy and sell price of an instrument.

For the basic and the standard types of account, the XTB broker does not charge any commissions, and the cost of trading is already taken into account in the spread. However, for the PRO account, there is a commission charge which depends on the trader’s base currency.

1:30
Max Lever
1.6
FTSE spread
€ 250
Minimum deposit
Yes
Mini contracts
Tradable

When trading on a margin, traders may be subject to an overnight financing charge known as rollover fee depending on the level of exposure. Simply put, a rollover fee is a cost of rolling a position from one day to the next. However, the rollover fees depend on the market you are trading. Regarding forex trading, situations may arise where the trader’s account may be eligible for a swap fee.

The XTB provides traders with the infrastructure to identify when they are likely to incur these charges and how they are charged. The key takeaways from this section include:

Trader Rating
XTBreview_summary_group_2_image
  • Transparent trading fees criteria.
  • Zero commissions for the basic and standard accounts.
  • A small commission fee on the PRO account.
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Risk warning: Capital can be lost. Terms and conditions apply.
3. Account

3.) Accounts: The Basic, Standard and Pro Accounts.

As mentioned earlier, the XTB provides three types of trading accounts. These include the basic, the standard and the PRO. The basic account requires a minimum deposit of €250 upon registration. With this account, you are entitled to fixed spreads with instant trade execution and also have a guarantee of stop losses. Also, the basic account provides access to a personal account manager assigned to the trader when they sign up.

The standard account, on the other hand, requires the same minimum deposit and provides all the advantages of the basic account plus floating spreads and market execution. Floating spreads keep changing throughout the day depending on the market volatility and the available liquidity. The benefit of floating spreads is that the trader receives the best current market price at the time of trading which can at times be lower than when trading on a fixed spread account. Floating spreads can also be a disadvantage especially during extreme market volatility such as high-impact news announcements.

The PRO account provides all the advantages of the basic and the standard accounts in addition to a fully professional forex market pricing.

Trader Rating
XTBreview_summary_group_3_image
  • The XTB provides the basic, the standard and the PRO account.
  • The basic account offers fixed spreads.
  • The Standard and the PRO accounts offer floating spreads.
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Risk warning: Capital can be lost. Terms and conditions apply.
4. Platform

4.) CFD Trading Platforms & Mobile Trading: User Friendly Interface.

When it comes to trading platforms, the XTB has the best infrastructure. The trader provides an MT4 and an in-house Xstation. The Xstation is an intuitive and fully customised platform equipped with an advanced trading calculator with the capability to simulate markets and provide scenarios for better decision making.

Also, the platform’s terminal enables traders to monitor all their trading activities including open positions, pending orders, trading account history, overall balance, cash operations, equity, and margin details. The XTB’s Xstation has won various awards among them the “Best trading platform 2016” as voted by Personal Online Wealth Awards.

MT4
metatrader
MT5
metatrader
IOS
Android
Broker owned Software

Another platform provided by the XTB forex broker is the MT4. One of the reasons as to why the MT4 is the most preferred platform by traders across the globe is that it allows them to automate their trades fully. It also provides a wide range of technical indicators, an advanced charting package and an extensive back-testing environment.

With XTB infrastructure, you can trade with ease from your desktop, tablet, phone, or smartwatch. The broker provides a mobile and tablet trading app equipped with powerful features and tools to ensure excellent user experience. The XTB trading platform is compatible with both the Android and iOS.

Trader Rating
XTBreview_summary_group_4_image
  • An MT4 and an in-house Xstation 5.
  • Allows trading from a desktop, tablet, phone or smartwatch.
  • It provides an advanced trading app for phone, tablet and smartwatch.
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Risk warning: Capital can be lost. Terms and conditions apply.
5. Usability

5.) Usability of the Website: Attractive and Easy to Navigate.

From our own experience, the XTB website is attractive and easy to navigate. Users can determine the various aspects of the site from the menu on top of each page. Under each menu are smartly arranged submenus, each leading to a more specific page.

Also, on the front page are three bold buttons leading to different products with the first button leading to the forex, indices and commodities, the second button to the Equity CFDs & ETFs market and the third to the Bitcoin & other cryptocurrencies. Below the buttons is a table detailing all the products with their buy and sell prices and also spreads.

New users can also find their way to registration and XTB demo account creation just by opening the front page. In fact, all the information required to create an account including educative materials and market analysis tools can easily be found on the front page. The graphical and text elements on the websites are well arranged to make it easy for users to extract any information they need without having to dig deep into the website. The site is also available in over 13 languages.  The only downside is that the multiple languages button is not visible.

Trader Rating
XTBreview_summary_group_5_image
  • Attractive and easy to navigate.
  • Available in multiple languages.
  • The multiple languages button is not visible.
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Risk warning: Capital can be lost. Terms and conditions apply.
6. Support

6.) Customer Support: Available in Multiple Languages.

The XTB contact page contains the phone numbers and emails for all the offices across the thirteen countries where the brokerage has offices. Also on the page is a map showing the location of each office. Different departments have different phone numbers, i.e. account opening, support, office and marketing, to enable the customers to get specialised help. The lines of communication are open 24hrs a day, five days a week.

E-Mail
Telephone
Live-Chat
On the spot

We combed through the internet to determine if there are any complaints about the customer care and most of the comments are positive. However, there are few complaints about unexplained delays and failure to disclose who their liquidity providers are. Other than that, most of the reviews praise the XTB trading platform as one of the best in the industry.

Another thing worth noting is that the customer support services are available in multiple languages meaning that the traders in the covered regions do not have to worry about language barrier. We recommend that you make a call before opening an account to get a firsthand experience on what to expect. We have experimented with their email line and can confirm that they respond within an hour.

Trader Rating
XTBreview_summary_group_6_image
  • Contact information for all offices available.
  • Different phone numbers for different departments.
  • 24/5 support available.
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Risk warning: Capital can be lost. Terms and conditions apply.
7. Payment

7.) Methods of Payments: Safe, Secure and Fast.

When it comes to payments, the XTB accepts bank transfer, credit cards, and e-wallets. For the bank transfer, the accepted currencies include the USD, EUR, GBP, and HUF. This XTB review can confirm that the broker does not charge any bank transfer fees meaning that the only cost that can be incurred can only come from the side of the bank.

The accepted credit cards include MasterCard, Maestro and VISA and the accepted currencies are GBP, USD and EUR. Also, there are no fees incurred on the side of the broker through the credit card payment method. Regarding e-Wallets, the XTB accepts both PayPal and Skrill for EUR, USD, GBP and HUF payments. Similarly, the XTB does not charge any fee for this payment method, but there is a 2% PayPal fee and a 2% Paysafe (skrill) fee.

  • banktransfer
  • creditcard
  • paypal
  • skrill

In this review of XTB, we can also confirm that the brokerage is authorised and regulated by UK Financial Conduct Authority and therefore strictly operates by the FCA’s rules on client money protection. The clients’ funds are also protected by the Financial Services Compensation Scheme meaning that in the unlikely event of insolvency each client is entitled to up to $50,000 refund.

Trader Rating
XTBreview_summary_group_7_image
  • Accepts bank transfer, credit cards and e-Wallets.
  • Payments can be made in EUR/USD/GBP and HUF.
  • Clients’ funds secured by the UK FCA and the FSCS.
Go to Broker
Risk warning: Capital can be lost. Terms and conditions apply.
8. Offers

8.) Additional Offers – An Intuitive Demo Account.

For beginners, the XTB demo account is probably among the most advanced with all the features present in a real account and with real historical data for simulations. Unlike most demo accounts, the XTB account gives the trader a perfect experience of what to expect in real trading.  Also accompanying the demo account is a personal trainer and training materials to help the beginner trader get on their feet.

E-Mail
Economic calendar
E-Book
Videos
Courses or Seminars
Demo Account

When it comes to trading signals tools, this XTB review can confirm that the broker has some of the best in the industry. Each type of account has its trading resources to help the traders to capitalise on opportunities as they present maximally.

Also available is an economic calendar that is updated every 24 hours to help traders stay in touch with the markets. In Forex trading, an economic calendar is an essential tool for traders since it informs them when events such as interest rates, nonfarm payrolls and changes in GDP, CPI and PMI will happen. This helps them prepare for significant markets movements and therefore maximise trading profits or minimise losses.

Trader Rating
XTBreview_summary_group_8_image
  • A well designed XTB demo account.
  • Top level trading signals tools.
  • An up-to-date economic calendar.
Go to Broker
Risk warning: Capital can be lost. Terms and conditions apply.
9. Regulation

9.) Regulation and Deposit Protection: FCA and FSCS Guidelines.

As mentioned earlier in this review, the XTB broker is authorised and regulated by the Financial Conduct Authority (FCA) and is also subject to the guidelines of Financial Services Compensation Scheme (FSCS). The FSCS guarantees traders that in the event of insolvency they will get a 100% refund for up to $50,000 of their money. The FCA, on the other hand, is responsible for maintaining the integrity of the financial market.

FCA
Regulatory Authority
MIFID II
Yes
50.000
Dep. Protection

In accordance with the FCA rules and regulations, the XTB holds all retail clients’ money in a segregated client bank account. A segregated account means that the client’s funds are held separate from the funds of a brokerage firm. This ensures that the customers’ money is not used for the wrong purposes and in the event of a wind-up the funds can easily be identified as belonging to customers. Additionally the broker must be well capitalized, so it cover any risk to its exposure should the market go against it.

FCA regulated brokers must all be very transparent in their dealings and honest in their claims. This means they have to take the matter of advertising and drawing new clients seriously.

Trader Rating
XTBreview_summary_group_9_image
  • Authorized and regulated by the FCA and FSCS.
  • Clients’ funds protected by the FCA.
  • Segregated bank accounts.
Go to Broker
Risk warning: Capital can be lost. Terms and conditions apply.
10. Awards

10.) Awards: The Broker of the Year.

Apart from being the 2016 winner of Europe’s best broker in class, the XTB has also been a winner of the Afiniation Fintech Showcase: Best Disruptor and the Davey Awards 2016. The Afiniation Fintech Showcase recognised the XTB for filling a gap in the market by providing retail investors with an easy way to buy corporate bonds.

On the hand, the Davey awards have recognised Yell Creative, the creative agency of XTB, for the design and the development of the XTB website. Yell Creative has also received a “SPECIAL KUDOS” award from the CSS Design Awards, the SILVER award from the Creative International Awards and the Website of the day Award by the Website Design Awards for the same purpose.

The XTB brand is well represented online. You can find broker reviews on many websites, which look at the pros and cons and also the features of the company. There seems to be very few complaints about this broker online and no scam reviews. Although generally scam reviews should be taken with a pinch of salt. There are forex scam sites out there that hold brokers hostage so to speak unless they pay a ransom to review a bad review. Additionally customer complaints often come from traders that have lost their trading capital, so should also often be taken casually.

Trader Rating
XTBreview_summary_group_10_image
  • Europe’s best broker in class.
  • Best Disruptor Award.
  • Best platform for retail investors to buy corporate bonds.
Go to Broker
Risk warning: Capital can be lost. Terms and conditions apply.

Conclusion: Should you trade with XTB?

While the XTB broker is not flawless, it can be classified among the best brokers in the sector worldwide. Since 2002, the brokerage has grown to become an industry giant with a physical presence in over 13 countries and providing services to almost all countries across the globe. The brokerage provides Forex, CFDs and recently crypto services and offers access to over 1500 financial markets.

From beginners to experienced traders, the XTB trading platforms are easy to use, and the trading resources are easily accessible. The XTB demo account simulates real-time trading and provides additional support materials to enable the beginner trader to acquaint themselves with the real platforms and develop personal trading strategies before they get into live trading. It is recommended to test out this and other brokers before depositing real funds, so be sure to test out the demo account! We encourage you to read forex broker comparison to determine how.

Strengths

  • Well designed trading platforms
  • Transparent trading fees criteria
  • Vast resources for both beginner and experienced traders
  • Strict adherence to regulatory requirements.
  • Highly professional customer service.

Weaknesses

  • Does not disclose their liquidity providers.
  • Social trading not available
  • The mobile trading platform has few indicators and drawing tools.
  • Incidents of unexplained delays.
Test result
Total

Ratings
0
Broker
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Risk warning: Capital can be lost. Terms and conditions apply.
XTB
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Risk warning: Capital can be lost. Terms and conditions apply.

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