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Wizz Air’s Behaviour ‘Unacceptable’ Says UK Civil Aviation Authority

Sam Boughedda
Sam Boughedda trader
Updated 19 Dec 2022

On Friday, Wizz Air (LON: WIZZ) was slammed for its “unacceptable” behaviour by the UK aviation regulator regarding the volume of complaints and claims

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YOUR CAPITAL IS AT RISK. 81% OF RETAIL CFD ACCOUNTS LOSE MONEY.


The UK Civil Aviation Authority expressed “significant concerns” as the low-cost carrier was ranked as the worst airline for complaints escalated to the Alternative Dispute Resolution (ADR) schemes or the regulator’s complaints team in Q3, with 811 complaints per million passengers.

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YOUR CAPITAL IS AT RISK. 68% OF RETAIL CFD ACCOUNTS LOSE MONEY

The UK regulatory body said that except for Royal Brunei Airlines, which had 555 complaints per million passengers, other airlines such as EasyJet (245 complaints per million), Ryanair (235), and British Airways (166) had less than half as many complaints.

“The volume of complaints and claims received by ADR in respect of Wizz Air is far higher than those seen for other airlines,” commented Anna Bowles, Head of Consumer Policy & Enforcement at the UK Civil Aviation Authority. “This, alongside the delays in processing and paying claims and the large number of County Court Judgements made against Wizz Air, has raised significant concerns for the CAA.”

They also questioned the time Wizz Air takes to process claims received directly from passengers, as well as a large number of County Court Judgements (CCJs), found against Wizz that remain unpaid.

“We have made it clear to Wizz Air that its behaviour is unacceptable and that we expect overdue complaints and claims to be resolved in advance of Christmas,” Bowles added.

The regulator said Wizz has “acknowledged and expressed regret” over the problems and has committed to clearing the backlogs of claims and outstanding ADR payments by Christmas.

Wizz Air shares fell 6% on Friday, while they have edged around 0.6% higher so far during Monday’s session.


YOUR CAPITAL IS AT RISK. 81% OF RETAIL CFD ACCOUNTS LOSE MONEY.


Sam Boughedda
Sam is a trader and lead stock market writer at AskTraders. After starting his career in the forex market, Sam now focuses on stocks, specifically consumer staples.